Support Inbox
For general support, billing questions, or account access issues, contact:
Include the email address used on your IBGPT account and a short description of the problem so the request can be handled faster.
Contact
Support routes for accounts, billing, and product questions.
Use the right contact path so IBGPT can help faster with sign-in, subscription, and scan-related issues.
Best Way to Get Help
- Billing issue: include your Stripe receipt email and what plan you expected.
- Login issue: specify whether you used Google sign-in or email/password.
- Detector issue: include the assignment label, time of the scan, and what went wrong.
- Bug report: include screenshots, browser details, and the page where the issue happened.
Response Expectations
IBGPT is built as a student-facing product, so response times may vary during school deadlines and weekends. Clear, specific messages help reduce back-and-forth.
Security Notes
If you believe you found a security issue, avoid sharing sensitive information publicly. Send a direct message to the support inbox with “Security” in the subject line.
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